We only deliver within the EU. The delivery time within Germany is usually 3 - 4 working days after conclusion of the contract. Please note that there is no delivery on Sundays and public holidays. In addition to the prices quoted, we charge a flat rate of 4.90 euros per order for delivery within Germany and 12.90 euros within the EU. The shipping costs are clearly indicated in the shopping cart system and on the order page.

You don't want to keep the product you ordered after all or have accidentally bought the wrong item or the wrong quantity? Such cases can happen! With us you have a 14-day right of withdrawal. Within this period, you can return unopened items to the following address without giving any reason:

RETOURE - Eternal Vitality - Order No. XYZ
c/o Beckmann Systemlogistik GmbH
Dieselstr 2
50859 Köln

Important:
- Please make sure you return the goods insured (e.g. as a parcel with tracking number, not as a small package), as the parcel service is not liable for the value of the goods in the event of loss.
- Please include a note with your order number with the return shipment so that our warehouse staff can correctly allocate the goods.
The return shipment is at your own expense and is not covered by Eternal Vitality.

Please contact us in advance via our contact form so that we can process your return shipment without delay when it arrives.

After receiving and processing the return, we will of course refund the purchase price. This can take up to 14 days. Please note that we only accept unopened goods for return.

Unfortunately, it is not possible to change the order address after the order has been completed. Checking the shipping address is an essential part of the ordering process and cannot be changed afterwards for legal and technical reasons.
We are currently working on a technical solution to make this process easier in the future. In urgent cases, please contact our customer service via the contact form.

As soon as your parcel has been dispatched, you will automatically receive an e-mail with your consignment number. This allows you to track the current status of your delivery at any time, please note that there may be delays as there is no shipping or operation on Sundays and public holidays. We thank you for your understanding and will do our best to process your order as quickly as possible.

Discount codes do not apply to the subscription model. The combination of discounts, such as the use of several discount codes in one order or the combination of discount codes with gift vouchers, is also not possible.