Terms of service

General Terms and Conditions (GTC)
(As of February 22, 2025)

1. Scope and provider information
These terms and conditions apply to all users and customers of the website. The website operator is:
Eternal Vitality UG (haftungsbeschränkt)
Business address: Simon-von-Utrecht-Straße 23, 20359 Hamburg
Commercial Register: HRB 180874, Hamburg District Court
E-mail: info(at)eternal-vitality.com

By using this website and the services offered, you agree to these terms and conditions. If you do not agree to all of the terms and conditions, you may not use the website.

2. Conclusion of the contract
By placing an order on our website, a contract is formed between you and Eternal Vitality UG (limited liability). Any changes or additions require written confirmation.

3. Using the online shop
You confirm that you are of legal age in your country of residence or have the consent of a legal guardian. Use of this website is entirely at your own risk.

4. Prices, terms of payment and changes
All prices quoted include statutory VAT unless otherwise stated. We reserve the right to change prices and terms and conditions at any time. The prices and terms and conditions valid at the time of ordering apply to any contract.

5. Products and Services
The presentation of our products and services is without guarantee. Binding commitments regarding product features or availability are only provided in the order confirmation.

6. Accuracy of invoice and account information
You agree to always provide accurate and complete billing and contact information. Any changes must be communicated immediately. Should the information you provide be incorrect or incomplete, we reserve the right to refuse orders.

7. Third-party links
Our website may contain links to external websites of third parties. We assume no responsibility for their content. Please refer to their respective terms of use and privacy policies for further information.

8. Errors, inaccuracies and omissions
Despite careful review, errors may occur in the presentation. We reserve the right to correct any errors or cancel orders at any time.

9. Prohibited Uses
You are prohibited from using the website or its content for unlawful purposes. In particular, you may not unlawfully reproduce, distribute, or otherwise use viruses, malicious code, or copyrighted material.

10. Disclaimer and Limitation of Liability
The website is provided "as is" and "as available." Liability for damages arising from the use of, or inability to use, the website is limited – to the extent permitted by law – to cases of intent and gross negligence.

11. Compensation
You agree to indemnify us against all third-party claims arising from your breach of these terms and conditions.

12. Severability Clause
Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a provision that comes as close as possible to the intended economic purpose shall apply.

13. Termination
The business relationship can be terminated by either party at any time without giving reasons. Services already rendered remain unaffected.

14. Subscriptions
We offer monthly, quarterly, semi-annually, and annually subscriptions. Participation in a subscription is governed by a separate agreement. Customers can cancel their subscription themselves via their customer account or contact our support team. Please note that delivery times may vary for subscriptions, for example, if items are out of stock or multiple shipments are combined. We reserve the right to terminate existing subscriptions at any time without giving reasons.